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Exam Name: The Foundation Examination - ITIL®
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ISEB-ITILF free learning cram Total Q&A: 418 Questions and Answers
Last Update: 2016-11-24
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NO.1 Which of the following is the BEST description of a centralized service desk?
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that multiple desk
locations are in one place
C. There is a single desk in one location serving the whole organization
D. The desk provides 24 hour global support
Answer: C
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NO.2 Which of these statements about resources and capabilities is CORRECT?
A. Neither capabilities nor resources are types of service asset
B. Capabilities are types of service asset and resources are not
C. Resources are types of service asset and capabilities are not
D. Resources and capabilities are both types of service asset
Answer: D
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