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Exam Name: ITIL V3 Foundation
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NO.1 Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfilment
3.Demand management
4.Incident management
A. 2 and 4 only
B. 2 only
C. 3 and 4 only
D. All of the above
Answer: A
ITIL-F original questions
NO.2 What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
A. Customer services
B. Component services
C. Supporting services
D. Business services
Answer: C
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